My order never arrived.

First, check that your order has shipped from Primary Arms and that the carrier’s tracking number shows that they have delivered it.

When your order ships, an email with your tracking number is sent to the email address associated with the order. If you did not receive your tracking number, please check your spam filter settings. For registered users, order information, including tracking, can be found by logging in with your username and password and viewing your purchase history. You may also check the status of your order here.

Shipping times and reliability vary by carrier. We have found UPS and Fedex to have good tracking systems, while US Postal Service’s systems are less reliable.

If USPS shows delivered and you did not receive the package, then you will need to contact them at 800-275-8777 or we cannot file a claim. IMPORTANT: Ask to speak with the postmaster for your city directly; we have never seen an instance where anyone else cared enough or was empowered to help.

For UPS and Fedex: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 2 business days for expedited services or 5 business days for ground services, then please give us a call or send us an email.

For USPS: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 4 business days for Priority Mail and 7 business days for First Class Mail, then please call or send us an email and we will figure out a solution.